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Shipment Policy

Last update: 14/02/2024

Thank you for choosing Carpathian Jerky for your purchases. This delivery policy sets out information regarding the delivery process of products purchased from our website.

Our financial data is as follows:

  • Company name: DELIOS CAFFE & PUB SRL
  • Tax Code: 29317660
  • Registration number at the Trade Register: J27/797/2011

  1. GENERAL TERMS

    • All orders are processed within 1-2 business days (Monday-Friday), excluding public holidays.
    • Deliveries are made only within Romania.
    • We cannot guarantee delivery to remote locations or areas with restricted access.

  2. DELIVERY COST

    • The delivery cost will be calculated based on the order's destination and will be displayed at the time of completing the ordering process.

  3. DELIVERY METHODS

    • Orders are shipped using express or postal services, depending on availability and the need for the order.
    • Shipping company details and order tracking information will be provided via email once the order has been shipped.

  4. DELIVERY TIME

    • Delivery time may vary depending on the recipient's location and the delivery service used.
    • In general, deliveries are estimated to arrive within 2-5 business days from the date the order is shipped.

  5. EMERGENCIES AND SPECIAL REQUESTS

    • For urgent deliveries or any other special request, please contact us before placing your order to discuss available options.

  6. NON-CONFORMITIES AND PROBLEMS

    • If you receive a product that is damaged or does not meet your expectations, please contact us immediately to resolve the issue.
    • Please provide us with photos of any damage or issues to help us investigate and remedy the situation as quickly as possible.

  7. ORDER CANCELLATIONS

    • Cancellation of orders may be possible before they are shipped. Please contact us as soon as possible if you wish to cancel an order.
    • Once the order has been shipped, cancellation becomes difficult and may be subject to additional policies and fees.

This delivery policy is subject to change without notice. We recommend that you check the delivery policy regularly for any updates. For further questions or clarifications, please contact us at the contact email address@carpathianjerky.ro.