Last update: 14/02/2024
Thank you for choosing Carpathian Jerky for your purchases. This delivery policy sets out information regarding the delivery process of products purchased from our website.
Our financial data is as follows:
Company name: DELIOS CAFFE & PUB SRL
VAT Number: RO29317660
Registration number at the Trade Register: J27/797/2011
All orders are processed within 1–2 business days (Monday–Friday), excluding public holidays.
We ship to all countries within the European Union and most European countries outside the EU.
Deliveries may be subject to customs procedures and additional fees depending on the destination country.
We cannot guarantee delivery to extremely remote locations or areas with restricted access.
The delivery cost will be calculated based on the order's destination and will be displayed at the time of completing the ordering process.
International delivery costs may vary depending on the weight, size and destination of the order.
Orders are shipped using express or postal services, depending on availability and the needs of the order.
Shipping company details and order tracking information will be provided via email once the order has been shipped.
Delivery time may vary depending on the recipient's location and the delivery service used.
In general:
Romania: estimated 2–5 business days from the date the order is shipped.
Europe: estimated 4–10 business days from the date the order is shipped (depending on destination and customs clearance).
For urgent deliveries or any other special request, please contact us before placing your order to discuss available options.
If you receive a product that is damaged or does not meet your expectations, please contact us immediately to resolve the issue.
Please provide us with photos of any damage or issues to help us investigate and remedy the situation as quickly as possible.
Cancellation of orders may be possible before they are shipped. Please contact us as soon as possible if you wish to cancel an order.
Once the order has been shipped, cancellation becomes difficult and may be subject to additional policies and fees.
This delivery policy is subject to change without notice. We recommend that you check the delivery policy regularly for any updates. For further questions or clarifications, please contact us at contact@carpathianjerky.ro
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